Terms of service

Last updated 10 November 2026

These terms apply when you create a salon website with Bowtique (“we”, “us”). By signing up you agree to them. If you're signing up for a business, you confirm you may agree on its behalf.

Your account

Keep your login details safe. You're responsible for what happens in your account, including logins you give your stylists.
Give us accurate details about your salon, and keep your contact email up to date — that's where we send billing and security notices.

Plans and payment

Starter is free. Paid plans are billed monthly or yearly in advance through PayFast, and renew automatically until you cancel.
Free trials need a card, saved by PayFast. Nothing is charged during the trial. On the date shown in your dashboard, the plan's price is charged to that card and the plan renews from then on, unless you end the trial in Billing before that date, in which case your salon moves to Starter. See pricing for what each plan includes.
You can cancel any time from Billing. Paid features stay on until the end of the period you've paid for; we don't refund part-periods unless the law requires it.
If a renewal payment fails, we give you 7 days to fix it before moving your salon to Starter.
We may change prices. Changes apply to new purchases; we'll give you at least 30 days' notice before a price change affects your renewal.

Your content and your clients

You own what you put on your site — text, photos, logos and prices. You give us permission to host and display it so we can run your website. Only upload material you have the right to use.
Your clients' details (names, phone numbers, bookings) belong to your salon. We process them for you, as described in our privacy policy.
Booking deposits are paid into your own PayFast account. Refunds and disputes about your services are between you and your client.
Photos you share on the Bowtique feed are shown publicly with your salon's name, town and prices. Only share photos you have the right to use, and get the permission of anyone shown in them.
If you offer house calls, you are responsible for your own travel, safety and conduct at clients' homes.

Customer accounts and reviews

Customers can create a free account to see their bookings, save salons and leave reviews.
Only customers who have had an appointment at a salon can review it. Reviews must be honest and about your own experience — no abuse, personal information or reviews written for payment.
Salons can reply to reviews but can't delete them. A salon can report a review it believes breaks these rules; we decide whether to remove it. We may remove reviews or close accounts that break these terms.

Salon promoters

Salons on plans that include promoters can invite people to bring them new clients for a referral fee.

Each promoter gets a link to the salon's website. A client counts as theirs if they book within 30 days of opening it on the same device. The salon sets the fee — a fixed amount or a percentage of the first visit — and can change it for future clients.
A fee is earned once per new client, when the salon marks that client's first appointment completed. Existing clients, no-shows and cancelled appointments don't earn a fee.
The arrangement is between the salon and its promoter. The salon pays its promoters directly; Bowtique only keeps the record and isn't responsible for paying fees or settling disagreements about them.
Promoters can see the bookings made through their link, with each client shown by first name and surname initial only.
Promoters must promote honestly — no spam, fake bookings or misleading claims. A salon can switch a promoter off at any time.

Sales partner programme

Bowtique sales partners are people we invite to recruit salons for us. Each partner has a personal referral link and code.

A salon is credited to a partner if the owner signs up within 30 days of opening the partner's link, or enters the partner's code when signing up. Each salon can be credited to only one partner. If there's a disagreement about who referred a salon, we decide, and the credit can't change once a commission is earned.
A partner earns a once-off commission the first time a salon they referred pays for a paid plan. Renewals, free plans, free trials and plans we give away don't earn a commission. The amount is the one for that plan in the partner's area at the time of the salon's first payment.
We pay commissions by EFT to the bank account the partner gives us. We may cancel a commission if the salon's payment is refunded or reversed, or if the sign-up wasn't genuine — for example a partner referring their own salon or a fake business.
Partners are independent, not our employees or agents. They may not make promises on our behalf, offer discounts we haven't approved, or send spam. Partners are responsible for their own tax on what they earn.
Partners can see the names, status and plan of the salons they referred. We may change the commission amounts or end the programme, and we may close a partner's account if they break these terms. Commissions already earned under these terms are still paid.

Acceptable use

Don't use Bowtique for anything unlawful, misleading or harmful — including fake reviews, spam, or content that infringes someone else's rights. We may suspend a site that breaks these rules; we'll tell you why and how to resolve it.

Custom domains

You remain the owner of any domain you connect, and you're responsible for renewing it with your registrar. If you move to Starter, your custom domain is switched off and visitors are sent to your Bowtique address.

Availability and liability

We work hard to keep Bowtique running, but we can't promise it will never be interrupted. We may update features over time.
As far as the law allows, we aren't liable for indirect losses such as lost bookings or profits, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing here limits rights you have under the Consumer Protection Act where it applies.

Ending your account

You can stop using Bowtique at any time. Email us and we'll close your account and delete your salon's data, except records we must keep by law (such as invoices).

General

These terms are governed by South African law. If we change them in a meaningful way, we'll let you know by email before the change takes effect. Questions? Email admin@bowtiquesa.com.

Plans and payment

Starter is free. Paid plans are billed monthly or yearly in advance through PayFast, and renew automatically until you cancel.

Free trials need a card, saved by PayFast. Nothing is charged during the trial. On the date shown in your dashboard, the plan's price is charged to that card and the plan renews from then on, unless you end the trial in Billing before that date, in which case your salon moves to Starter. See pricing for what each plan includes.

You can cancel any time from Billing. Paid features stay on until the end of the period you've paid for; we don't refund part-periods unless the law requires it.

If a renewal payment fails, we give you 7 days to fix it before moving your salon to Starter.

We may change prices. Changes apply to new purchases; we'll give you at least 30 days' notice before a price change affects your renewal.

Your content and your clients

You own what you put on your site — text, photos, logos and prices. You give us permission to host and display it so we can run your website. Only upload material you have the right to use.

Your clients' details (names, phone numbers, bookings) belong to your salon. We process them for you, as described in our privacy policy.

Booking deposits are paid into your own PayFast account. Refunds and disputes about your services are between you and your client.

Photos you share on the Bowtique feed are shown publicly with your salon's name, town and prices. Only share photos you have the right to use, and get the permission of anyone shown in them.

If you offer house calls, you are responsible for your own travel, safety and conduct at clients' homes.

Customer accounts and reviews

Customers can create a free account to see their bookings, save salons and leave reviews.

Only customers who have had an appointment at a salon can review it. Reviews must be honest and about your own experience — no abuse, personal information or reviews written for payment.

Salons can reply to reviews but can't delete them. A salon can report a review it believes breaks these rules; we decide whether to remove it. We may remove reviews or close accounts that break these terms.

Salon promoters

Salons on plans that include promoters can invite people to bring them new clients for a referral fee.

Each promoter gets a link to the salon's website. A client counts as theirs if they book within 30 days of opening it on the same device. The salon sets the fee — a fixed amount or a percentage of the first visit — and can change it for future clients.

A fee is earned once per new client, when the salon marks that client's first appointment completed. Existing clients, no-shows and cancelled appointments don't earn a fee.

The arrangement is between the salon and its promoter. The salon pays its promoters directly; Bowtique only keeps the record and isn't responsible for paying fees or settling disagreements about them.

Promoters can see the bookings made through their link, with each client shown by first name and surname initial only.

Promoters must promote honestly — no spam, fake bookings or misleading claims. A salon can switch a promoter off at any time.

Sales partner programme

Bowtique sales partners are people we invite to recruit salons for us. Each partner has a personal referral link and code.

A salon is credited to a partner if the owner signs up within 30 days of opening the partner's link, or enters the partner's code when signing up. Each salon can be credited to only one partner. If there's a disagreement about who referred a salon, we decide, and the credit can't change once a commission is earned.

A partner earns a once-off commission the first time a salon they referred pays for a paid plan. Renewals, free plans, free trials and plans we give away don't earn a commission. The amount is the one for that plan in the partner's area at the time of the salon's first payment.

We pay commissions by EFT to the bank account the partner gives us. We may cancel a commission if the salon's payment is refunded or reversed, or if the sign-up wasn't genuine — for example a partner referring their own salon or a fake business.

Partners are independent, not our employees or agents. They may not make promises on our behalf, offer discounts we haven't approved, or send spam. Partners are responsible for their own tax on what they earn.

Partners can see the names, status and plan of the salons they referred. We may change the commission amounts or end the programme, and we may close a partner's account if they break these terms. Commissions already earned under these terms are still paid.

Availability and liability

We work hard to keep Bowtique running, but we can't promise it will never be interrupted. We may update features over time.

As far as the law allows, we aren't liable for indirect losses such as lost bookings or profits, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing here limits rights you have under the Consumer Protection Act where it applies.